ABOUT US
We are an independent company.
The company is managed by trained Lawyer-Mediators. This means that your mediator is both a trained Family Lawyer and a Mediator.
All our mediators are fully trained mediators and hear to help you.
We work with a team of local mediators who are here to help you. All mediators have recognised qualification. They are members of their own individual organisations related to mediation. Ask for more information should you need this. The Lawyers that we work with are also fully trained family lawyers who have also trained as mediator. We use highly trained professionals.
Our mediators have years of experience in Civil and Family Law. Our Mediators understand the Law and Court Process. They also understand how valuable mediation is at the start of the process and the importance of reaching an amicable agreement at an early stage. This will save on costs, time and the stress of any litigation at court. Our Mediators are all very experienced. We are one of the best rated companies in the UK for our services. We settle the majority of matters that come to us in a fast and efficient way.
It is often the case that you will have contacted us to find out more about mediation. We will let you know what the service involves. We recommend also at that stage that you look at our website and terms and conditions. Please see our costs page for more information on our costs and fixed fee packages.
The first step would be to telephone us for your free initial consultation.
The next step is to book your paid pre mediation meeting with us.
When booking the appointment we charge the fee for the meeting the cost is from £125.00. We do not book this meeting without payment. On offer in July and August As us for a discount.
The next step assuming mediation is suitable and the other party will cooperate is to book a joint meeting.
The cost is from £175.00 and again payment is taken on booking the meeting
into the diary.
For more information see our page headed our services and costs.
Case Progress
We made clear during the mediation process that mediation is about co operation in terms of providing all of the information requested and regular meetings and responses to requests for information.
Closing our mediation file
We reserve the right to close our file if we are concerned that either party is not providing the requested information for meetings or is delaying matters. Or if its clear that mediation is not progressing due to one parties behaviour. In those situations we advise either party of this and if matters do not start to progress we give notice to close our file.
Legal Aid: Please note that we do not offer legal aid. We are a private independent company. However, we keep our fees low and do provide a discount for those on a low income. Ask us for more information.
Please Note: it is transpires that one party cannot pay for mediation. Then we would ask if the other is willing to pay for the mediation. If that is not possible then we would have no option but to then refer the matter to a mediator who takes legal aid matters. We would not just recommend an application to the family court as parties need the same opportunity to attend mediation in the first instance. Also the court make it clear that mediation should be explored first and if that does not happen then the court can send you back to mediate. This will just further delay matters.
Terms And Conditions
Fees are charged separately, per person. Appointment fees are payable at the time of booking your appointment to secure the booking.
Summary/documentation fees are due in advance of the mediator starting work on the document/s.
Fixed Fee Packages - are offered where possible. A fixed fee is an fixed cost offer for a level of work to be carried out. If we can offer you a fixed fee we will discuss this with you. This is likely to include, consultation with us, the preparation of documents and guidance and support. Our fees do not include third party costs such as estate agents costs, court fees and barristers costs. We are able to assist with instruction of a barrister on your behalf to help negotiate on fees. However, you will then instruct the barrister and will be responsible for paying your barrister directly.
Fixed Fee options are offered and on acceptance the fee is paid in advance of works. Please note that once the work commences we do not offer a refund. This why we are very clear about our costs at the outset and then charge in advance of works being carried out. We therefore have a strict no refund policy as time has been spent on your matter as agreed on the fixed fee basis.
Meetings
All meetings are recorded.
Cancellation fees.
For the cancellation of pre arranged meetings and to avoid charge we require at least 7 days notice. If sufficient notice is given then we will re arrange the meeting at no extra charge. But for example if you cancel your planned meeting with us on the same day as the meeting is due to take place, we reserve the right to charge for the meeting.
Any Concerns Contact Us
Our policy is to ensure that we clearly explain what mediation is, what can be achieved and the cost of mediation at the outset. This also applies to other services which may be relevant to you. We always refer you to our website for our costs, terms and conditions.
We email you at every stage of the process so you have a summary of costs and where you are in the process. As stated we take payment at the outset for each meeting/stage / fixed fee option so you are aware of the cost and we have agreement on what is being paid.
The costs are also as stated outlined in our costs, terms and conditions clearly displayed on our website.
We have always worked this way so both parties to mediation and this company are clear about your requirements and what you are paying for at each stage. On that basis we very very few issues. However, if you have an issue the procedure is below.
Concerns Procedure
If you have any concerns about our service.
Stage 1
Email us via the Contact Form.
Set out the issues you wish to raise.
Allow 28 days for a response.
The matter will be referred back to your mediator for a resolution and a manager will be copied into any responses.
Stage 2
If you are still unhappy our concerns department will refer the mater to a case manager who will look into any issues you raise. Allow up to 14 weeks for us to investigate matters. Please note that we will email you with a final decision and will do our best to resolve matters with you.
Legal Disclaimer
We are specialist mediators offering a service covering the UK.
We are trained and have the knowledge and experience to provide the information on this website.
However, please note that the information on this website does not constitute information related to you, this is a general guide only. Therefore, no warranty express or implied is offered in the information given.
Any information on this website is for illustration and guidance only. Any mention of costs is a guide and we will provide you with an accurate estimate of costs depending on your particular circumstances on request and always at the start of the process. We therefore take no responsibility for any loss or damage from the use of this website or links to other sites.
All cases are individual and therefore will need to be assessed individually to provide you with tailored information that will assist you personally. The information on this site provides examples and information that may provide you with some individual guidance only. Please contact us using the contact form if you require any further information.
Your Information
We may ask you for information when dealing with your matter. But can assure you that all information is held in a confidential manner and will not be released without your consent. Information is deleted after 6 years.
Finally please note that our mediators will not tolerate any any abuse either directed at either party to the process or towards the mediator. Should this happen we reserve the right to stop the meeting.